FAQ
Frequently Asked Questions
Reservations are accepted through the booking form on our official website and via various OTA sites.
Changes and cancellations can be arranged by phone or email. A cancellation fee may apply in accordance with our cancellation policy.
Payment is made in full by advance card payment (VISA, Mastercard, JCB, AMEX) at the time the reservation is completed.
Please let us know in advance.
Check-in is at 15:00 and check-out is at 12:00. These may vary depending on the plan, so please review the details of your plan.
This may be possible depending on availability. Please inquire in advance if you wish to arrange it. An additional charge may apply.
We can hold your luggage at the front desk both before check-in and after check-out.
Every guest room is equipped with a private open-air hot-spring bath.
Complimentary Wi-Fi is available in all guest rooms and common areas.
All rooms are non-smoking. Please use the designated smoking area if you wish to smoke.
We provide towels, bath towels, yukata robes, toothbrushes, shampoo, conditioner, body soap, and more. Please contact us for details.
This varies by plan. Please confirm at the time of booking.
We will accommodate them as far as possible. Please let us know at the time of booking or by three days before check-in.
Dinner: served 18:00–22:00 (last order 21:00); seating times 18:00 or 19:30
Breakfast: served 8:00–10:30 (last order 10:00)
These will be available when the new building opens in 2027. For now, please enjoy the open-air hot-spring bath in each guest room.
We draw on Hakone's natural hot-spring water. Please ask at the front desk for details on the water qualities and benefits.
The open-air hot-spring bath in your guest room is available. Please inquire separately regarding the public bath (scheduled to open in 2027).
About a 14-minute walk from Gora Station on the Hakone Tozan Railway.
Yes. Spaces are limited, so please contact us in advance.
Please contact us in advance regarding transfers from Gora Station.
We regret that pets are not permitted in the Main Building. Pet-friendly rooms will be available at the KAIKA Annex, scheduled to open this autumn.
Yes, children are welcome.
They are partly barrier-free. Please contact the front desk before booking for details.
Day-use bathing is not currently available.